Nov. 18 - Amazon customers complain that Sony's new PlayStation 4 has problems. Sony says only a ''small percentage'' affected of the one million shipped. Jeanne Yurman reports.
Game on Microsoft. Sony sold a million PlayStation 4 game consoles in the first 24 hours in its North American debut. The new units are $100 less than their predecessor at just under $400, with improved graphics and processors that allow faster game play. Many PlayStation fans found stores wiped clean. But analysts like Michael Pachter of Wedbush Securities says the 'sellout' is worthy of a yawn. SOUNDBITE: MICHAEL PACHTER, MANAGING DIRECTOR, WEDBUSH SECURITIES (English) SAYING: "Clearly all the units they sold were the ones that were preordered. So I expect this weekend Microsoft will put out a press release that says we sold one million units plus one, so that they outsold Sony. Not impressive this is exactly what we expected. Not a surprise at all." Pachter is referring to Microsoft's next generation gaming console, Xbox One going on sale this Friday. Both Sony and Microsoft carefully manage inventories, pumping up hype by offering just enough to satisfy pre-order demand. Some gamers, who did get their hands on a new PS4 found problems with the new consoles. As of Monday, a third of Amazon customers reviewing the PS4 gave it one out of five stars. They complain of a blinking blue light, which could indicate no digital or audio output to the TV or units that were dead on arrival or worked briefly before conking out. Amazon was not available for comment but in a statement Sony said it was aware of the issues and that: "We are closely monitoring additional reports, but we think these are isolated incidents and represent a very small percentage of total units shipped to consumers to date." Pachter says they're just hiccups you see with every new product launch. SOUNDBITE: MICHAEL PACHTER, MANAGING DIRECTOR, WEDBUSH SECURITIES (English) SAYING: "It's just a design problem. The hardware thing is that the hard drives aren't bolted down securely enough and they're shaking in the box and apparently Amazon has been rougher on them than other retailers because the reports largely are boxes being shipped from Amazon. I heard the same thing from game review unit. So theoretically those were not shipped by Amazon. I think if they're handled roughly then I think it's a fragile piece of equipment. The video output I'm not sure what's going on; possibly something not soldered right. They'll get that right in the next week." Assuming Sony does tweak and fix the reported issues, getting the consoles to gamers is step one. Step two is selling the games or software, which by some counts, the quality has been initially disappointing, though more games are on the way.