The head of McDonald's in Japan apologizes to customers for sourcing chicken products from a Chinese supplier at the center of a food safety scare. Jillian Kitchener reports.
It was scheduled as a regular earnings news conference, but McDonald's Japan CEO, Sarah Casanova, wanted to say sorry: (SOUNDBITE) (English) CEO OF MCDONALD'S JAPAN, SARAH CASANOVA, SAYING: "Firstly, I would like to extend my sincere apology to our valued customers for any anxiety or concern that this situation may have caused." The apology was the latest of a series from McDonalds following revelations that the company had used expired chicken products supplied by Shanghai Husi Food -- the company at the center of a food safety scare in China. But Casanova says her company is moving forward with transparency: (SOUNDBITE) (English) CEO OF MCDONALD'S JAPAN, SARAH CASANOVA, SAYING: "So today, I would like to announce that we are expanding the availability of sourcing information on our website for all of our customers to see." Casanova says McDonald's has now cut all ties with Husi Food and has narrowed its sourcing of chicken to suppliers in Thailand. The company says they'll also send safety staff to inspect factories where non-chicken menu items are being produced.