The CEO of American Airlines says airlines' efforts to cut those long security lines at U.S. airports are not sustainable. Fred Katayama reports.
Pressure is mounting on transportation officials to cut those ultra-long security lines at U.S. airports. American Airlines' CEO told Reuters that the $4 million that American, Delta and United Continental have each invested to hire contract workers to cut lines is not a sustainable solution. Doug Parker says the Transportation Security Administration must boost its own staff to handle checkpoints instead of relying on airlines to handle some of the non-screening work. A TSA spokesman would not comment. Parker says more than 70,000 customers at American have missed flights this year due to long waits. Airlines worry that fewer vacationers will book flights if these lines persist. The TSA had hoped 25 million people would sign up for the fee-based pre-vetting services that allow them to skip security lines at airports, but less than half of that have done so. Two congressmen think there's one more thing airlines could do to help: stop charging baggage fees that boost the number of carry-on bags that have to be screened.